Not quite right? No problem, you can return items you decide not to keep providing these items are unused, in their original packaging with all tags and labels attached and in a resaleable condition. If an item is returned back to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. All items are inspected on return.
If we sent you the wrong item or you received a damaged product, please contact us (provide your order number, email address and contact telephone number) so we can correct the problem immediately at our expense.
1. Complete a return form which can be found in your package. Can't find it? Simply write down the details of your order from your order confirmation email and pop it in the parcel. Please include order number, email address, full address and postcode and the details of the item (s) you are returning and the reason why.
2. If you are returning a gift, include the purchasers name, email and address.
3. Return securely packaged items to the address on the return form by the carrier of your choice or visit our returns portal on-site here to choose your nearest drop-off location
4. We will refund to your original payment method, please note shipping charges are non-refundable however, we do offer a free online return option. For a faster refund visit any UK size? Store.
5. We aim to refund you within 14 days of having received the returned item(s)
6. Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact. Pierced jewellery is non-refundable.
You can return unwanted items within 28 days of receiving your order for a refund on purchases made via the size? website or app in the UK.
If you're near a size? store, you can return your order free of charge. Simply take your items and dispatch note to your local store, and a member of the team will be happy to assist.
To start a return online, securely package your items with your dispatch note and visit our Returns Page, where you'll find all available return options.
If you're returning an item from outside the UK, we recommend using a tracked service or obtaining proof of postage. Please note that items remain your responsibility until they reach our warehouse.
Returns Address
size? Internet Returns
Door 2, Michael Faraday Avenue
Milnrow, Rochdale
OL16 4FW
Can I return my faulty item to store?
Where a manufacturing defect is identified, size? may offer a refund up to the original purchase price, subject to satisfactory proof of purchase being provided.
Items purchased in-store must be returned to a size? store. Items purchased online can be returned either in-store, free of charge, or through our online returns process.
In some cases, products may need to be inspected by our Head Office Returns Department before a decision can be made. Where this is required, processing times may be longer, so please retain your proof of purchase until your claim has been resolved.
How do I return an order I placed in store?
size? are happy to offer a refund on items returned in an unused and saleable condition within 28 days of purchase (or receipt for online orders), provided a valid proof of purchase is supplied.
Items purchased in a size? store can only be returned to one of our physical stores. To find your nearest store, please visit our Store Page.
Orders placed online can be returned free of charge at any size? store or via our returns portal. For full details on all available return options, please visit our Returns page.
