Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.
We will send you an email once your order has been despatched.
Please log into your account to view the most recent update on your order.
Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information.
Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.
Can I return my order?
You can return unwanted items within 28 days of receiving your order for a refund on purchases made via the size? website or app in the UK.
If you're near a size? store, you can return your order free of charge. Simply take your items and dispatch note to your local store, and a member of the team will be happy to assist.
To start a return online, securely package your items with your dispatch note and visit our Returns Page, where you'll find all available return options.
How long will it take to get my refund?
Refunds are usually processed within a few days of us receiving the goods back.
Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We'll refund you by the same method as payment (i.e. same card, Paypal)
Can I track my order?
When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.
Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
How do i contact customer care?
Please try our helpful FAQ's for a quick response to your query or you can contact us by phone or email.
