Frequently Asked Questions

When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

Unfortunately, once the order has been placed we can't change it before dispatch. Sorry.

Our carrier delivers between 8am and 8pm, and in some cases a signature may be required. Don't worry if you are not at home when our courier calls they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.

If it is not possible to leave your parcel they will leave a calling card and attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.

We understand you want your new size? gear as soon as possible so we’ll email you as soon as it’s been dispatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

We're sorry that your order was cancelled.

If the item(s) you've ordered is out of stock at the time of packing your order, we need to cancel it.

Our customer service team won't know if a product is coming back in or not, so why not take a look at our New In section to see if something catches your eye.

You can return unwanted items within 28 days of receiving your order for a refund on purchases made via the size? website or app in the UK.

If you're near a size? store, you can return your order free of charge. Simply take your items and dispatch note to your local store, and a member of the team will be happy to assist.

To start a return online, securely package your items with your dispatch note and visit our Returns Page, where you'll find all available return options.

Orders must be returned within 28 days by post or within store and must be accompanied by a receipt.

In store
If you've paid by credit or debit card just pop down to one of our size? stores in the Republic of Ireland, take your dispatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Unfortunately, we can't take orders paid by PayPal back in store.

By post
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Please return to :
size? Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

At this moment in time, our gift cards are only valid for redemption in stores.

Yes. We need your information to ensure that if you're lucky enough to win, we can contact you to let you know. By signing up you'll also get early notification of limited edition releases, exclusive styles, rare colourways and an early heads up on when our sale starts.

Sorry but if you didn't enter the code during checkout we cannot apply it after the order has been placed.

You can enter any promotional codes you have in the basket. Enter the relevant number and click redeem. The total should then update. If the code doesn't work please check that it is in date and you have the added the correct products to your basket to qualify for the discount.

If you have found a code on a 'money saving' website, don't be surprised if it doesn't work, as most of these will have expired or will only be usable by certain people.

You can pay online using a variety of payment methods. At the very bottom of this page you'll see all the payment types we accept.

You can only use one payment type per order, we don't have the ability to split your online payment between more than one method.

Any refunds due will always go back to the same original payment method used when you placed the order.

Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

Yes and you can see by clicking on the size chart tab when viewing a product.

3D Secure is an additional layer of security for online card payments, helping to protect your card from unauthorised use. When paying by card, your bank may ask you to verify your payment before it can be approved. This could involve entering a passcode, confirming the payment through your banking app or completing another security check.

You won’t always be asked to complete additional verification, as this depends on your bank and the payment. If verification is unsuccessful, your payment may be declined. If this happens, please contact your bank for further assistance or try another payment method available at checkout.